1. Returns and Refunds

At Clevercraft, we value your satisfaction and want to ensure you have a positive shopping experience. Please read our Refund and Return Policy carefully to understand the terms and conditions for returns and refunds.

2. Return Eligibility

  • Returns are accepted within 5 days from the date of receiving the goods.
  • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
  • Personalized and custom-made items are non-returnable.

3. Initiating a Return

  • Returns must be initiated via our website www.clevercraft.in, in the My Orders section.
  • Log in to your account, go to My Orders, and select the order containing the item you want to return.
  • Follow the instructions to initiate the return, providing necessary details such as order number and reason for return.

4. Return Shipping

  • Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part.
  • We recommend using a trackable shipping service to ensure your return is received.

5. Inspection and Approval

  • Upon receiving the returned item, our team will inspect it for eligibility.
  • If the item meets our return criteria, we will proceed with the refund process.

6. Refund Process

  • Refunds will be processed within 7 business days of receiving the returned item.
  • The refund will be issued to the original payment method used during the purchase.
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7. Exchanges

  • We do not offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order.

8. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at clevercraftin@gmail.com with supporting photographs.
  • We will arrange for a replacement or provide a full refund, including return shipping costs.

9. Contact Information

If you have any questions or concerns about our Refund and Return Policy, please contact us at clevercraftin@gmail.com.

10. Changes to the Policy

Clever Craft Private Limited reserves the right to modify or revise this Refund and Return Policy at any time. It is your responsibility to review this policy periodically for changes.

By purchasing on the Clevercraft e-commerce Website, you agree to abide by the terms of this Refund and Return Policy. If you do not agree with the terms, please refrain from making a purchase.